Frequently Asked Questions — We Are Here to Help
We know you may have a few questions before you shop. Here are some of the most common ones we receive — answered with warmth and clarity.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1–2 business days, and delivery can take anywhere from 7 to 20 business days depending on your country. You will receive a tracking number once your order ships.
Do you ship internationally?
Yes! We proudly ship worldwide. Whether you are in the United States, Europe, Australia, Asia, or beyond, we are happy to deliver our pieces right to your door.
What currencies do you accept?
We accept payments in all major currencies. When you check out, your payment will be processed in your local currency whenever possible, so you always know exactly what you are paying.
How do I care for my denim and clothing?
We recommend washing your garments inside out in cold water and hanging them to dry. This helps preserve the color and fit of your favorite pieces for years to come.
What is your quality control process?
Every single item is carefully inspected before it ships. From stitching to fabric feel, we make sure each piece meets our high standards — because you deserve nothing less.
How can I contact customer support?
We are always happy to hear from you. Send us an email at [email protected] or give us a call at +852 6441 7338. Our team typically responds within 24 hours.
Can I track my order?
Absolutely. Once your order is dispatched, we will send you a tracking link via email so you can follow your package every step of the way.
With warmth,
The kisungs Family