Returns & Refunds — Shopping With Peace of Mind
We want you to love every piece you order from kisungs. If something is not quite right, our returns process is simple, fair, and stress-free.
Our Return Policy
We accept returns within 30 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached. We kindly ask that you include your order number when requesting a return.
How to Start a Return
Getting started is easy. Simply email us at [email protected] with your order number and the reason for your return. Our team will guide you through the next steps and provide the return address.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method — whether that is PayPal, Visa, or Mastercard. You will receive an email confirmation once the refund is complete.
Exchanges
If you would like to exchange an item for a different size or color, please let us know when you contact us. We will do our best to accommodate your request, subject to availability.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on items that have been worn, washed, or altered. Please inspect your order carefully upon arrival.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include a photo of the issue, and we will make it right — whether that means a replacement or a full refund.
Refund Currency
Refunds will generally be issued through the original payment method and, where supported, in the same transaction currency used for the original purchase.
The amount credited to your account may be affected by currency conversion performed by PayPal, your bank, card issuer, or another payment provider. Any exchange-rate difference or currency conversion fee applied by your financial institution or payment provider may result in the amount received by you differing from the original amount when viewed in another currency.
Kisungs does not control exchange rates or conversion fees applied by third-party financial institutions or payment providers.
Return Shipping
For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by applicable law. If the item received is defective, damaged, or incorrect, we will cover reasonable return shipping costs.
Questions?
Our support team is always happy to help. Reach out to us at [email protected] or call +852 6441 7338.
With warmth,
The kisungs Family