Shipping Policy — Bringing kisungs to Your Doorstep
We know waiting for a package can feel like forever. That is why we work hard to get your order packed, dispatched, and on its way to you as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–2 business days after payment confirmation under normal conditions. During peak seasons or high-volume periods, processing may take up to 3–5 business days — but we will always keep you informed via email.
Please note: Business days are Monday through Friday, excluding public holidays in the shipping origin region.
Shipping Destinations
We are proud to ship worldwide. No matter where you call home — from the bustling streets of New York to the quiet countryside of England — we will bring our pieces to you.
Our primary warehouse is located in Hong Kong. Depending on product availability and destination, some orders may also be fulfilled from other facilities in Asia.
Delivery Times
Delivery time begins after your order has been processed and shipped. Please note that delivery estimates are in business days (Monday through Friday, excluding public holidays).
Delivery times begin after the order has been processed and dispatched. Processing time is separate from shipping transit time.
Estimated delivery times by region:
- United States & Canada: 7–15 business days
- Europe: 7–14 business days
- Australia & New Zealand: 8–18 business days
- Asia: 5–12 business days
- Other regions: 10–20 business days
For reference: if you are in the US and your order takes 2 business days to process, the total estimated timeframe from order placement to delivery would be approximately 9–17 business days (2 processing + 7–15 shipping).
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to follow your package's journey right to your front door.
We ship with trusted carriers including USPS, UPS, and FedEx. You can also track your order directly using our tracking form here: Track Your Order.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your items. We strive to keep shipping fair and affordable, and we occasionally offer free shipping promotions — keep an eye out for those!
Customs & Duties
Please note that international orders may be subject to customs duties and taxes levied by your country. These charges are the responsibility of the buyer. We recommend checking with your local customs office for more information.
What If My Order Has Not Arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in tracking the shipment. We will work with the carrier to locate your package.
If a package is confirmed lost by the carrier, we will offer a replacement or refund in accordance with our policy.
Undeliverable Packages
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect, incomplete, or illegible addresses.
If a package is returned to us due to any of the following reasons, we will contact you to arrange re-delivery. An additional re-delivery fee may apply:
- Incorrect or incomplete address — provided by the customer at checkout
- Customer unavailable — no one available to accept the delivery after multiple attempts
- Refused package — the customer declined to accept the delivery
- Unclaimed package — the package was not collected from the local post office or depot within the holding period
If you no longer wish to receive the package after it has been returned to us, we may issue a refund for the product value only, less any return shipping costs incurred, at our discretion.
Questions?
If you have any questions about shipping, do not hesitate to reach out at [email protected] or call +852 6441 7338.
With warmth,
The kisungs Family