Terms & Conditions — A Gentle Guide to Shopping With Us
We believe in keeping things transparent and fair. These terms simply outline how we work together, so you always know what to expect when you shop at kisungs.
1. General
By accessing or purchasing from our store, you agree to these Terms & Conditions. They apply to all visitors, customers, and users of our website. Please read them carefully before placing an order. If you do not agree with any part of these terms, please refrain from using our site.
2. Products & Pricing
Kisungs supports multiple currencies for product pricing and checkout, currently including USD, EUR, and GBP. Available currencies may vary depending on your location, payment method, and checkout availability.
The currency selected at checkout determines the transaction currency for the order. The final order total, including applicable product prices, shipping charges, taxes, and other applicable fees, will be clearly displayed before you complete your purchase.
Exchange rates may be used when converting prices between currencies. Exchange rates may change over time, and the displayed amount may vary when you change your selected currency or place an order at a later time.
Depending on the payment method, payment provider, and transaction currency, your payment may be processed or converted by the applicable payment provider. Any currency conversion performed by your bank, card issuer, PayPal, or another payment provider may be subject to that provider's applicable exchange rate, conversion fee, or other charges.
Where applicable, the currency in which funds are settled to our merchant account may differ from the currency displayed or used for the customer's transaction.
The final transaction amount and currency shown at checkout before payment is submitted will apply to your order.
Taxes and duties, if applicable, are your responsibility unless explicitly stated otherwise.
3. Orders & Payment
When you place an order, you will receive an email confirmation. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraud. If your order is cancelled, we will notify you promptly.
All payments are processed through secure third-party gateways (such as PayPal or Braintree). We do not store your full payment card details on our servers. By submitting your payment information, you authorise us to charge the stated total amount in the transaction currency shown at checkout to your selected payment method.
4. Shipping & Delivery
We aim to process and dispatch orders within the timeframe stated at checkout. Delivery time begins after your order has been processed and shipped. While we are not responsible for delays caused by carriers, customs, or other external factors, we will always do our best to assist you in tracking your package and communicating with the carrier on your behalf.
For orders shipped with tracking, we consider the order fulfilled once the carrier confirms delivery to the shipping address provided at checkout. If the tracking information does not show a successful delivery status, we will work with you and the carrier to locate the package. We will make reasonable efforts to assist with other carrier-related delivery issues, including delays or misdelivery, subject to the applicable shipping and refund policies. We will make reasonable efforts to assist with carrier-related delivery issues, including delays, misdelivery, or lost packages, subject to the applicable shipping and refund policies.
The delivery estimates provided in our Shipping Policy are estimates and may be affected by carrier operations, customs clearance, weather, or other circumstances beyond our reasonable control.
5. Returns & Refunds
We want you to love your purchase. If you are not entirely satisfied, you may return eligible items in accordance with our Return & Refund Policy, which is incorporated into these Terms by reference. That policy governs all return requests, timeframes, conditions, and refund methods. In case of any conflict, the Return & Refund Policy shall prevail for all return-related matters.
6. Intellectual Property
All content on this site — including text, graphics, logos, and images — is the property of CHISUN GIOBAI LIMITED and is protected by applicable copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.
7. Privacy & Data Protection
Your privacy matters to us. Any personal information you provide during checkout or browsing is collected and used in accordance with our Privacy Policy. We process your data only to fulfil orders, improve your experience, and communicate with you where you have consented. We do not sell or rent your personal data to third parties.
8. Limitation of Liability
While we strive for excellence in everything we do, kisungs shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question. Nothing in this clause limits your statutory rights as a consumer.
9. Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to its conflict of law principles. Any legal action shall be brought exclusively in the courts of Hong Kong SAR.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the "Last Updated" date below. Continued use of our site after any changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.
Last Updated: 15 August 2026
11. Contact Us
If you have any questions about these Terms, please reach out to us at [email protected] or call +852 6441 7338. We are always happy to help.
With warmth,
The kisungs Family